My Dell Inspiron's CD/DVD player/writer drive died a few months ago (a slow death; it dropped functions one by one until it could no longer even see disks in the drive). I have extended support from Dell, which used to mean they sent a real live person out to your house, who fixed your 'puter and you went on your way, but now it means you spend half an hour in an online support queue, then you chat with someone on the other side of the planet for a couple of hours, and then - or at least this is how it is working for me this time - they wipe your entire hard drive, restore your system back to as manufactured and let you start fresh. Augh! I asked for a week to do some frantic backing up, but my time is up in... let's see... 14 minutes. Dell is going to have a techie call me at 3:00 Central and start wiping.
So if you don't hear from me for awhile, that's why. I'd appreciate someone sending a rescue party if I'm not back within, say, 24 hours.